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We appreciate your taking the time to write to us. Hearing success stories from the families we serve is what makes it all worthwhile!
Cathy Sandell - The sudden loss of a loved one is never easy, however, the staff at Melrose Abbey was absolutely amazing. I am so grateful to have had Ursula work with us through the entire process. She was kind, knowledgeable, and helped us navigate everything to fulfill all of my brothers wishes. There are no words to express how much we appreciate everything Ursula did. The day of the service Peter was on top of our order of events and guided us through smoothly and efficiently through the entire evening. Miranda was amazing and answered all of our questions. My brother was honored exactly as we wanted him to be from start to finish and it was all because of these incredible individuals.
Lupe Garcia - Our sweet sister passed from Covid-19, we didn’t have a Mortuary in place due to her sudden death. We called several places, we didn’t want to have our sister in the freezer out back in the hospital. Melrose Abbey took my sister in and took very good care of her, until we were able to get her to her final resting place. Ursula took my initial call. She was very friendly and she showed compassion. She made arrangements for my sister to be picked up from the hospital that same day.
When it was time to purchase the items for my sister Tim is the person who helped us. We did a virtual video appointment. My nephew was very comfortable making these decisions in the comfort of his home. It was very relaxed and Tim guided us throughout the process. The night before the funeral services my nephew was able to go see his mama (my sister) they did an excellent job with my sister.
The day of the funeral everything was flawless, perfect! The flower arrangement were placed so beautifully. Chuck informed us with every detail, he was very respectful and had a kind heart.
The team from the office, management, coordinator was outstanding! I am very thankful for everything they did for our sweet sister. We appreciate everyone.